Customer Service
At
EveryThingEmeril.com, SERVICE is our most important
product. We stress the importance of quick delivery, in-stock products, and good
old fashioned customer service!
Our Online Support Team is dedicated to providing quality
assistance to our customers. We offer support by phone, email, and fax. It is
our policy to reply to customers email requests, if not immediately, within one
business day. We are dedicated to communicating and responding to our customers
in a timely manner.
Toll FREE phone orders
If you prefer to
place your order by phone, you can call us toll-free 1-866-646-4266
(Mon-Fri) between the hours of 8:30am - 5:00pm Eastern Standard time. Ask for
the "Internet Operator".
Nos Falamos Portuguese - Se Habla Espanol
A Problem With Your
Order?
In the event of any questions or
problems with your order or if the product received was defective or damaged
please contact our Customer Service Department immediately upon receipt.
We will make every effort to resolve the problem as quickly as possible.
How Do I Return a Package?
If you need to return your merchandise,
please notify Everythingemeril.com within 10 days
of receipt. (PLEASE
DO NOT SHIP BACK PERISHABLE ITEMS)
We will instruct you on how to ship the product back to insure a prompt refund.
We
offer a 10-DAY return policy on all of our products in new and unused condition
for a refund of the purchase price less the cost of shipping. (If your item came
with a free gift, the gift must also be returned in new, unused condition to
receive a full refund). For your protection, please ship the item, along
with a copy of the packing slip, by a method that is insured and traceable, to
the following address.
SHIP all returns to:
EverythingEmeril.com
c/o FamousFoods.com
Attn: Returns Department
376 Nash Rd
New Bedford, MA 02746
Items that are not in new condition or have been used will not be accepted for
refund or exchange.
Shipping
FAQ's
When is my order shipped?
Your order is
processed immediately and usually shipped (M-F) within 24 hours in most
cases. Many times your order is shipped the same day we receive it.
Do you ship to Hawaii, Alaska or Puerto Rico, and the
US Virgin Islands?
Yes, we will be glad to. Please select the Hawaii, Alaska, VI, PR
shipping option We offer
regular shipping by Post Office Priority Mail for packages being delivered to
HI, AK, PR and the US Virgin Islands and Two Day, Three Day and Next Day shipping is not
offered there. Two Day, Three Day and Next Day shipping is only available in the
continental United States. Please note, we do not ship meats and certain
heavy items items to Hawaii,
Alaska, Puerto Rico, Guam and the US Virgin Islands. Please review
the item details for restrictions on certain items.
Do you ship to Canada and outside the United States?
No, we do not ship to Canada and outside the United States except for United
States APO boxes.
Do you ship to APO boxes?
We ship to United States APO boxes by Post Office Priority Mail.
Additional shipping may be required for heavy items.
The Three Day, Two Day and Next Day shipping option is not offered to US APO
boxes.
Large Quantities and
Heavy Items
Posted Shipping rates are not factored for large quantities or for items
identified as "Heavy Items". Additional Shipping costs may be
required. Please contact Customer Service.
General Delivery Information
Although we instruct
UPS to leave your order at your door without signature, please arrange
to have someone available to receive your order from UPS at the
address you specify and refrigerate your order immediately upon receipt.
We are not responsible for delays in receipt should the UPS at its
discretion not leave your package for security reasons or any other
reason at an unattended shipping address you specify. If you have any
questions or concerns please do not hesitate to call us (866-646-4266)
before you place your order. Thank You!
